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Manage and respond to reviews

Manage reviews

Your reputation is built every day — be the one who shapes it

One negative review without a response can cost more than thousands of euros invested in advertising. Customers read reviews before every purchase decision — and they don't just look at what is written, but also how you react. Professionally, timely and strategically written responses to reviews build trust, show professionalism and directly affect your visibility on Google. We make sure that every review — positive or negative — works for you, not against you.
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Manage and respond to reviews

Online reviews are the most powerful form of marketing today — and the only one you can't buy, but you can actively shape. Research shows that more than 90% of consumers read reviews before contacting a company, and almost half refuse to do business with companies that do not respond to reviews. Every unanswered comment — whether it's positive or negative — sends a message that you don't care. Google notices this just as much as your potential customers, and activity on reviews directly affects the ranking of your Google Business profile in local and national searches.

Widget D.o.o. takes over the entire management of your reviews — we monitor all platforms where your company is mentioned, respond in a timely manner and in the tone of your brand, and strategically approach negative reviews to protect your reputation and show professionalism that attracts new customers. We write each response individually — without generic templates and without automated messages that users immediately recognize. In addition, we implement systems to encourage satisfied customers to leave a review, which raises your average rating in the long run and strengthens trust in your brand.

  • Track reviews across all platforms
  • Timely responses in the tone of your brand
  • Protecting your company's online reputation
  • Individualni odgovori — bez generičkih predložaka
  • Strategic management of negative reviews
  • A system to encourage new positive reviews
  • Impact on Google Business Profile Ranking
  • Monthly Reputation Report

Features

  • Track reviews on Google and social media
  • Professional answers in the tone of your brand
  • Protecting your reputation from negative comments
  • Positive impact on Google rankings
  • Real-time notifications about new reviews
  • Monthly Reputation Report
  • System for collecting new reviews from clients
  • Report fake and inappropriate reviews to Google
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